Front Office Coordinator

Athletico Physical Therapy•Chicago, IL

11d•$17 - $24

About The Position

The Front Office Coordinator, referred to in the position summary as the Patient Experience Coordinator (PEC), ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). The schedule is Monday and Wednesday, 10:30 a.m.–7:00 p.m.; Tuesday and Thursday, 7:00 a.m.–3:30 p.m.; and Friday, 8:00 a.m.–4:30 p.m. The position is full-time. The listed wage range is $16.60–$23.50 per hour, with individual base pay determined by factors including work location, role responsibilities, and relevant experience and skills.

Requirements

High school diploma or GED.
At least 1 year of customer service experience; the posting specifies 1–2 years required.
Proficient with Microsoft Office, Outlook, and Excel; the detailed skills section also names Word and Teams.
Demonstrated ability to provide excellent customer service and resolve issues promptly in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, including navigating dashboards and reporting tools for data accuracy.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools to patients.
Strong organizational and time-management skills, with attention to detail and accurate data entry.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to read, write, and speak English proficiently.

Nice To Haves

1–2 years of healthcare administration experience.
Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.

Responsibilities

Welcome patients, resolve issues promptly, and provide a positive front-office experience.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Explain patients’ financial responsibilities and payment options, and help them use digital tools such as the patient portal.
Collect payments at the time of service and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access in accordance with organizational standards.
Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
Work with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, with eligibility beginning on the first day of employment.
Dental and vision coverage, with eligibility beginning on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance.
Supplemental life insurance for employees, spouses, and children.
Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off plus two floating holidays annually.
Additional compensation opportunities on top of base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee Discount Program.