Healthcare Entry to Intermediate Professional (Care Coordinator)

University of Colorado•Aurora, CO

78d•$60,257 - $76,721•Onsite

About The Position

The PROMISE Clinic, an integrated behavioral health program that supports pregnant and postpartum patients as part of their prenatal care at UCHealth Anschutz, has an opening for a full-time Care Coordinator (Healthcare Entry to Intermediate Professional). This position primarily supports patients experiencing mental health symptoms by improving access to care and coordinating services through referral management, appointment scheduling, patient outreach, and assistance navigating PROMISE and other behavioral health services. The Care Coordinator also supports essential program operations, including maintaining patient and referral data, developing relationships with referring providers, and assisting with clinical data collection and reporting.

Requirements

Bachelor’s degree in Psychology, Counseling, Social Work, Public Health, or related field from an accredited institution
1 year of experience healthcare systems with patient navigation, scheduling, or similar (for Intermediate level)
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship and employment authorization for this position now or in the future.
Knowledge of mental health issues and disorders
Ability to communicate effectively with patients, health care providers, office staff, and behavioral health clinicians.
Ability to engage professionally and compassionately with pregnant and postpartum patients experiencing mental health concerns.
Comfort with care coordination, referral management, patient navigation, and follow-up.
Ability to recognize concerns that require clinical review and promptly escalate them to an appropriate licensed clinician.
Strong time-management, organizational, and attention-to-detail skills.
Ability to establish and maintain effective working relationships with colleagues, providers, referral sources, and community partners.
Ability to work effectively with a diverse, high-needs patient population and demonstrate respect for differing backgrounds, values, and cultures.
Ability to follow established policies, procedures, workflows, and deadlines.
Self-directed, flexible, and able to exercise sound judgment within the scope of the role.
Strong interpersonal, customer service, written, and verbal communication skills.
Knowledge of HIPAA and patient confidentiality requirements.
General knowledge of health care systems and behavioral health services,
Ability to work effectively in a high-volume, fast-paced clinical environment.
Proficiency with Microsoft Office and the ability to learn additional software and data-tracking systems.
Experience using electronic health records and patient information systems; experience with Epic preferred
Commitment to providing equitable, inclusive, and patient-centered care.

Nice To Haves

Spanish language proficiency
Experience with REDCap or other data management program.
Experience with and/or training in perinatal and infant mental health
Experience with crisis management or triage
Experience with program development, evaluation, and/or process improvement
Experience with EPIC scheduling functions
Experience with Excel and data entry

Responsibilities

Serve as a primary point of contact for PROMISE patients, supporting referrals, scheduling, forms, resources, and access to services.
Manage referrals from receipt through scheduling and connection with care, including follow-up with patients and referring providers.
Provide patients with PROMISE and community resource information and schedule and reschedule appointments in Epic and conduct outreach regarding referrals, missed visits, and incomplete paperwork.
Document referral and care-coordination encounters in accordance with program and institutional requirements.
Maintain patient confidentiality and promptly route clinical questions, safety concerns, medication questions, and treatment requests to licensed clinicians.
Maintain relationships with referral sources and support outreach to referring practices and community partners, accurate referral, census, scheduling, and care-coordination data in Epic, REDCap, Excel, and other approved systems.
Track key patient and program metrics, including census, six-month postpartum status, and patients needing clinician review for discharge and collect and compile clinical and program data for grant reporting, productivity, evaluation, quality improvement, and planning.
Work with program leaders, providers, and staff to support daily operations and process improvement and provide administrative and operational support for PROMISE program activities and team functions.