Healthcare Customer Support Representative (On-Site | Dagupan)
About The Position
We are seeking dedicated, professional, and customer-focused individuals to join our healthcare customer support team in Dagupan. In this role, you will serve as the first point of contact for members, providing support with account registration, onboarding, benefits inquiries, eligibility verification, technical assistance, and general customer service. You will play an important role in helping members navigate their healthcare journey while delivering a positive and compassionate customer experience. This is an on-site, full-time opportunity with a growing healthcare organization that values professionalism, empathy, accountability, and excellent service.
Requirements
- Minimum 1 year of experience in customer service, call center, healthcare support, or a related field
- Strong English communication skills, both written and verbal
- Excellent active listening and problem-solving abilities
- Strong computer skills and ability to learn new systems quickly
- Close attention to detail and accurate documentation skills
- Ability to remain calm and professional when handling difficult conversations
- Self-motivated and able to thrive in a fast-paced environment
- Reliable attendance and strong work ethic
- All resumes/CVs must be submitted in English to be considered for the position.
Nice To Haves
- Healthcare, medical administration, insurance, or healthcare customer service experience
- Experience supporting US-based customers
- Experience handling benefits, eligibility, or patient/member inquiries
- Bilingual abilities are a plus
Responsibilities
- Handle inbound and outbound customer interactions
- Assist members with account setup, registration, and onboarding
- Support eligibility verification and intake processes
- Respond to benefits and coverage-related inquiries
- Resolve customer concerns and complaints professionally
- Document all interactions accurately and thoroughly
- Maintain confidentiality and compliance standards
- Coordinate with internal teams to ensure timely issue resolution
- Deliver exceptional customer experiences with a focus on first-contact resolution
Benefits
- Stable Monday-Friday schedule
- Comprehensive training program
- Opportunity to join a growing healthcare organization
- Supportive team environment
- Career growth opportunities as the business expands
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
