English Customer Support Representative (On-site | Dagupan)

Resolv.Global

19h • Onsite

About The Position

We are looking for a reliable, people-oriented Customer Support Representative to join our team on-site in Dagupan. You will be the first point of contact for our customers, helping them with their eWallet accounts through live chat, phone, and email. No background in finance is needed (but it is beneficial). We provide full, paid training. What matters most is that you communicate clearly in English, stay focused under pressure, and genuinely enjoy helping people. You will be supporting a FinTech company that helps e-commerce businesses and multinational companies manage their global payments and financial operations. Their platform serves clients in more than 60 countries, and the support team plays a key role in maintaining those relationships.

Requirements

• Strong English communication skills, both written and spoken
• 2+ years of Customer Service Experience
• Online chat, phone, and email support experience
• Comfortable reviewing and verifying customer documents
• Able to type at least 40 words per minute
• Detail-oriented and accurate in everything you do
• Comfortable managing multiple conversations at the same time
• A problem-solver with a proactive, get-it-done attitude
• Based in or able to commute daily to Dagupan, Pangasinan

Nice To Haves

• Knowledge of the financial industry is a plus, but not required

Responsibilities

• Handling inbound customer inquiries via live chat, phone, and email
• Helping customers set up, access, and manage their eWallet accounts
• Verifying customer documents with accuracy and care
• Following up to make sure customer issues are fully resolved

Benefits

• Paid, individualized training before you start handling customers
• A supportive team and the tools you need to do your job well

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed