Customer Service Representative (On-Site | Dagupan)

Resolv.Global

16h • $14,000 - $17,000 • Onsite

About The Position

We are seeking customer-focused and professional Customer Service Representatives to join our growing support team in Dagupan. In this role, you will be the primary point of contact for customers, assisting with inquiries related to orders, appointments, account access, and general support needs. You will communicate with customers through phone, email, and chat while delivering exceptional service and ensuring every interaction is handled with accuracy and professionalism. This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and can thrive in a fast-paced customer service environment.

Requirements

• 2+ years of customer service, call center, or customer-facing experience preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and critical-thinking abilities
• Comfortable navigating multiple systems and digital tools
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Reliable attendance and punctuality
• Must be able to work on-site in Dagupan

Responsibilities

• Provide professional support through phone, email, and chat channels
• Assist customers with order-related questions and concerns
• Support customers with appointment scheduling and booking inquiries
• Help customers access and manage their accounts
• Resolve customer issues efficiently and professionally
• Accurately document customer interactions and resolutions
• Escalate complex issues when necessary
• Meet quality and productivity expectations
• Maintain a positive and customer-focused approach in all interactions

Benefits

• Paid training provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed