Healthcare Customer Service Representative - Remote - TX, TN, PA, MI, FL Only

Teleperformance•, TN

4d•$15 - $15•Remote

About The Position

As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for clients, managing inbound and outbound communications using web-based tools to resolve inquiries and provide a positive customer experience. The role supports healthcare customer service in a high-velocity environment and involves communicating with customers through phone, email, chat, and/or social media. The posting identifies residents of TX, TN, PA, MI, and FL as eligible to apply, while also stating that the position will be based in Tennessee and hires must reside in Tennessee. The position is work from home and requires a dedicated workspace near the router for a hardwired Ethernet connection. The connection must meet the stated speed and latency requirements, and proof of internet speed is required. Satellite, mobile-data hotspot, P2P, and VPN connections are not permitted.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Must be at least 18 years old.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Dedicated workspace near the router that supports a hardwired Ethernet connection.
Internet service of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; proof of internet speed is required.
Internet connections cannot be satellite, mobile data (5G, 4G, or 3G hotspots), P2P, or VPN.
Ability to follow established procedures and maintain a customer-service focus.
Ability to collaborate with team members, supervisors, and support departments.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks and work under pressure while remaining focused.
Ability to work within a structured schedule that includes a variety of shifts.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Respond to customer inquiries and find solutions to varying questions, issues, and concerns.
Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
Calmly attempt to resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible payment processing.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell when required.