Customer Service Representative - Remote, PA

Modivcare • Remote, PA, PA

6d • Remote

About The Position

Modivcare is hiring an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns accurately and promptly. The role supports members by coordinating transportation services, documenting interactions, and providing a positive experience that contributes to improved health outcomes. Applicants must live in Pennsylvania.

This is a work-from-home role. Requirements include internet service of at least 25 Mbps download and 5 Mbps upload, with proof of a speed test; the ability to connect directly to the modem; a dedicated workspace separated from other living areas to protect sensitive information; and attendance at all training, with camera use during the first 30 days.

The position supports a 24/7/365 contact center. Schedules may include nights, weekends, and holidays, and required holiday coverage includes company-recognized holidays. The required start date is December 8, 2026. The pay rate is $17.00 per hour.

Requirements

• Must live in Pennsylvania.
• High school diploma preferred.
• 0–2 years of contact center or customer service experience involving high call volume and data entry preferred, or an equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills, with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes and understand and follow complex instructions.
• Ability to type at least 35 words per minute accurately.
• For remote work: internet speed of at least 25 Mbps download and 5 Mbps upload, with proof of a speed test; ability to hardwire directly to the modem; and a dedicated private work area.
• Ability to attend 100% of training and be on camera during the first 30 days of employment.

Nice To Haves

• High school diploma.
• 0–2 years of contact center or customer service experience with high call volume and data entry, or an equivalent combination of education and/or experience.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Accurately document all relevant customer information.
• Attend required meetings and follow company policies and procedures.
• Maintain acceptable attendance and punctuality.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor.
• Produce high-quality work.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center environment, including required holiday coverage as scheduled.
• Participate in additional projects or duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D.
• Voluntary life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts on retail, hotels, food, restaurants, car rentals, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED