REMOTE | Bilingual Spanish Customer Service Representative ( FL,GA,MI,NC,PA,SC,TX,VATX, SC, NC, FL, GA, VA ONLY)

Frontline Call Center

6d•Remote

About The Position

Frontline Group is hiring bilingual Spanish/English Customer Service Representatives to provide critical support connecting individuals to emergency shelter and resources. The role is 100% remote and must be performed from the employee’s home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia. The position is full-time and temporary, expected to run from November through April, contingent on client need. The targeted start date is November 11, 2026. Pay is $15.00 per hour, with the potential for an attendance bonus. Candidates must have open availability, including weekends, and must attend orientation and training with 100% attendance. Employees must provide their own Windows 11 PC (Macs and Chromebooks are not accepted), dual monitors, and wired Ethernet internet. The computer must meet specified processor, memory, CPU utilization, and Ethernet-port requirements. Internet must meet minimum download, upload, and ping speeds. Equipment and technical requirements will be verified during the interview; candidates must join from the computer intended for the role, with the camera on and ready to share their screen. Applicants must provide screenshots demonstrating their computer and internet specifications and confirm they meet the equipment and availability requirements. Frontline Group is a W2 employer and does not hire independent contractors. Some benefits may be subject to eligibility requirements, including employment term and other factors; no specific benefits are listed.

Requirements

Fluent spoken and written Spanish and English.
Call center or customer service experience.
Open availability, including weekends.
100% attendance at orientation and training.
Must reside and work from home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia.
Windows 11 PC; Macs and Chromebooks are not accepted.
Dual monitors.
Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor.
At least 16 GB of RAM, with 12 GB usable.
CPU utilization of 50% or less.
Computer with an Ethernet (RJ-45) port and a wired Ethernet connection; Wi-Fi is not allowed.
Internet speed of at least 20 Mbps download and 10 Mbps upload, with ping of 20 ms or less.
Join the interview from the computer intended for the position, with camera on and ready to share the screen, and demonstrate the system specifications.
Provide screenshots of Windows 11, internet speed test, RAM, and wired Ethernet connection, and confirm equipment and availability requirements.