Healthcare Customer Service Representative - Remote Oklahoma Only

Teleperformance • Concordia, IN

4d • Remote

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 employees globally, TP leverages its scale and local presence to be a force for good in supporting communities, clients, and the environment. The company utilizes a balanced high-tech and high-touch approach with deep industry and geographic expertise to simplify, speed up, and secure people's lives, helping companies adapt quickly to changing needs. The Healthcare Customer Service Representative will be a key contributor, acting as the eyes and ears for the team by fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. This role offers opportunities for growth and advancement, with the potential to interact with diverse individuals and discover new career paths. TP can only offer employment to individuals located in Oklahoma.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Must live and reside in Oklahoma.
• Minimum subscribed download rate equal or exceeds 15.0 Mbps.
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED