Healthcare Customer Service Representative

CU Medicine•AURORA, CO

1d•Remote

About The Position

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice, supporting over 4,000 University of Colorado School of Medicine physicians and advanced practice providers with business operations, revenue cycle, and administrative services. CU Medicine is seeking a highly motivated Healthcare Customer Service Representative to join its Patient Services Department (PSD). This role is 100% remote, and out-of-state candidates are considered. The primary goal is to enhance the University of Colorado patient experience by addressing questions and concerns and handling correspondence requests, mainly via phone in a call center environment. The ideal candidate will be adept at multitasking and navigating multiple programs.

Requirements

High school diploma or equivalent
Minimum of 2 years’ healthcare experience
Technically proficient
Advanced verbal and written communication skills
Strong interpersonal skills
Professional maturity and ability to exercise sound judgement

Nice To Haves

2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology
Bilingual in English/Spanish

Responsibilities

Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment
Interact directly via phone with patients, affiliate partners, payers, and healthcare providers
Collect payments and/or provide guidance on payment options for outstanding balances
Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate
Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities
Utilize analytical thinking for account research and reconciliation
Manage all interactions in a positive, caring manner
Perform specialized tasks as assigned by the manager and/or supervisor