Remote Bilingual Healthcare Customer Service Representative

Conduent • Reparto Inclán, PR

4h • Remote

About The Position

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. A few of the questions you may receive as a healthcare call center associate are: “Can you assist me in what the status of my current refill is?" “Did my prescription run out?"

Requirements

• Must be Fluent in English & Spanish
• Ability to successfully complete a 4 week virtual training class & 2 weeks of nesting
• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices)
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Must have 6 months of customer service experience
• Excellent communication skills
• Ability to work weekends (if needed based on call volumes)
• Must have a home internet connection with 25 Download and 10 Upload Speed
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet, distraction free workspace

Responsibilities

• Assist customers with questions, inquiries, and issues related to their prescription coverage
• Manage a steady volume of incoming calls from customers while navigating multiple systems

Benefits

• Paid time off is accrued after 180 days of employment
• Health benefits include medical, dental and vision start on 1st day of employment
• Incentives based on attendance and overall performance have earning potential up to an extra $4.00 per hour
• Life and disability insurance
• A retirement savings plan
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees