Healthcare Coordinator

PDS Health•Sacramento, CA

8d•$21 - $29

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and financial options, addressing patient objections, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while promoting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL). The position also supports office operations and the Comprehensive Care Model, maintains knowledge of insurance and office practices, and contributes to team meetings and daily huddles. The role requires compliance with company policies and applicable regulations, professional conduct, and stewardship of the PDS Brand.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices may be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and effective prioritization.
Patient advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, attention to detail, organization, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, supporting the financial understanding of team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating a win-win need for change.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry recommended by the Dentist.
Develop proficiency in PDS systems, tools, skills, and resources to help patients make informed decisions suited to their needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and present patients with choices that fit their budgets.
Professionally address common objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Support the Comprehensive Care Model within the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.