Healthcare Coordinator

PDS Health•Las Vegas, NV

7d•$19 - $27

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves understanding and presenting financial options, educating patients about treatment choices, addressing common objections, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while contributing to a Perfect Patient Experience (PPE) and creating Patients for Life (PFL). The position also supports the Comprehensive Care Model, helps ensure required insurance pre-authorizations are obtained, and participates in team meetings and daily huddles. The Healthcare Coordinator is expected to follow company and regulatory requirements, uphold the PDS Brand and company values, and contribute to clinical excellence through comprehensive patient care. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Ability to work independently and as part of a team; self-motivated and reliable.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritization.
Patient advocacy, including flexibility, empathy, passion, and ethical conduct.
Process-focused operating skills, including data-driven decision-making, organization, attention to detail, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, developing team members’ and clinicians’ financial understanding, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating a mutual need for change.
Willingness and ability to travel between offices.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry recommended by the Dentist.
Develop proficiency in the PDS system, tools, skills, and resources to help patients make treatment decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Become a subject matter expert on available financial options and help patients choose options that fit their budget.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Help ensure the office exemplifies the Comprehensive Care Model, including referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.