Healthcare Coordinator

PDS Health•Sharonville, OH

4d•$17 - $23

About The Position

The Healthcare Coordinator partners with supported dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves explaining treatment choices and financial options, addressing common objections, and helping keep dentists’ schedules productive. Coordinators support patients in a consultative and educational manner while promoting a positive patient experience and long-term patient relationships. The Healthcare Coordinator works with clinicians on patient handoffs, obtains insurance pre-authorizations when needed, and supports comprehensive care and referrals. The role also involves participating in team meetings and daily huddles, understanding how the position affects business results, maintaining compliance, and representing the company’s values and brand. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing, and persisting to achieve results.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused skills, including data-driven decision-making, organization, attention to detail, operational knowledge, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, supporting colleagues’ financial understanding, and understanding local market drivers and competition.
Influencing skills, including actively listening and observing behavior and creating a win-win case for change.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry recommended by the dentist.
Develop proficiency in the PDS system and tools to help patients make treatment decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and offer patients choices suited to their budgets.
Professionally address common objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Support the Comprehensive Care Model within the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.