Healthcare Coordinator

PDS Health•Oakland Park, FL

4d•$18 - $26

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the best course of treatment with urgency. The role includes explaining treatment choices and financial options, addressing common objections, obtaining insurance pre-authorizations when needed, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner, contributing to a Perfect Patient Experience and creating Patients for Life. The position models company culture and operational practices, supports comprehensive patient care and clinical excellence, and works in compliance with company policies and applicable regulations. It also involves participation in team meetings and huddles, understanding how the role affects business results, and maintaining a professional and respectful demeanor. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritizing work to achieve results.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, organization, attention to detail, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observing behavior and creating a win/win need for change.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system, tools, skills, and resources to help patients make treatment decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Serve as a subject matter expert on available financial options and help patients find treatment options that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain necessary insurance pre-authorizations before treatment when required.
Ensure the office exemplifies the Comprehensive Care Model and coordinate referrals outside the office as appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.