Healthcare Coordinator

PDS Health•San Antonio, FL

8d•$16 - $22

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and financial options, addressing common patient objections, and helping keep Dentists’ schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships. The position also supports office operations and compliance, including obtaining insurance pre-authorizations when needed, participating in team meetings and huddles, and promoting comprehensive patient care. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient-advocacy qualities, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused, data-driven, detail-oriented, organized, and structured approach; comprehensive knowledge of operational processes; computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observing behavior and creating win-win opportunities for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry recommended by the Dentist.
Develop proficiency in the PDS system, tools, skills, and resources to help patients make decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and provide patients with choices suited to their budgets.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Support the Comprehensive Care Model within the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies, and interact respectfully and professionally.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.