Healthcare Coordinator

PDS Health•Sheridan, CO

8d•$21 - $29

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and financial options, addressing patient objections, and helping keep Dentist schedules productive. The coordinator supports patients in a consultative and educational manner while promoting a positive patient experience and long-term patient relationships. The Healthcare Coordinator is expected to follow company culture, values, policies, and operational practices; support comprehensive patient care; and contribute to office performance and business results. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, self-starting, persistent, and able to set realistic goals, meet commitments, and prioritize work.
Patient-advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused, data-driven, organized, detail-oriented, and computer proficient, with knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and the ability to create a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Gain patients’ financial commitment to begin the dentistry recommended by the Dentist.
Use PDS systems and tools to help patients make informed decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Explain available financial options and help patients choose treatment options that fit their budgets.
Professionally address common objections to starting treatment.
Obtain insurance pre-authorizations when needed before treatment is completed.
Help ensure offices follow the Comprehensive Care Model and make referrals outside the office when appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Represent the PDS Brand consistently with its framework and behavioral standards.
Support clinical excellence through comprehensive patient care and knowledge of the Mouth Body Connection.
Maintain a professional appearance and demeanor and communicate respectfully.
Follow company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.