Healthcare Collections Specialist

firstsourc•Remo, VA

4d•Remote

About The Position

The Healthcare Collections Specialist performs specialized collection work on behalf of clients to help in reducing their outstanding accounts receivables. This role requires the ability to effectively work and communicate with patients, co-workers, and management in a remote virtual environment. The specialist will be responsible for managing patient accounts, negotiating payment arrangements, and ensuring compliance with all relevant laws and company policies.

Requirements

High school diploma or equivalent is required.
6 months customer service experience.
Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments.
Ability to always present oneself in a courteous and professional manner.
Ability to stay on task with little or no management supervision.
Demonstrate initiative and creativity in fulfilling job responsibilities.
Capacity to prioritize multiple tasks using time management and organizational skills.
Proficient PC knowledge.
Ability to type 30-40 wpm.

Nice To Haves

Collection’s experience is preferred.

Responsibilities

Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information.
Maintain a confidential and orderly remote work area.
Assist with obtaining and updating debtors contact information in client systems.
Answer inbound calls from patients requesting assistance with making payments on outstanding medical/healthcare accounts, providing suggestions for resources or negotiating payment arrangements within specific guidelines.
Place outbound calls to patients who have not established a payment or payment arrangements to resolve outstanding medical/healthcare bills, providing assistance and suggestions for resources or negotiating payment arrangements within specific guidelines.
Work closely within a virtual team atmosphere to accomplish daily productivity goals regarding calls made/received and dollars collected.
Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.
Work virtually in a highly incented environment with weekly contests and incentives to motivate collectors.
Maintain daily commitment to stay up to date with all aspects of collection laws and company compliance requirements, ensuring full compliance with the Fair Debt Collection Practices Act (FDCPA) and other federal laws.
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Assist with other projects as assigned by management.