Remote Healthcare Collections Specialist

Revenue Enterprises • Aurora, CO

5d • Remote

About The Position

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

Requirements

• Must reside in Colorado, Wyoming or Montana to be considered
• 2+ years professional experience, with demonstrated history of retention
• Prior Collections experience handling delinquent accounts
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)

Nice To Haves

• Experience in customer service and/or healthcare preferred (but not required)
• Bilingual English/Spanish skills is a plus!
• Typing 40+ WPM with 90% accuracy preferred
• Experience working from home preferred
• Prior collections experienced preferred

Responsibilities

• Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
• Helping patients and their families to understand their bill, answering questions about their debt
• Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
• Accepting and processing credit card and ACH checks payments by phone
• Accurately and quickly documenting all work efforts
• Adhering to all Federal and State laws and regulations compliantly helping consumers to understand their rights

Benefits

• Full benefits
• Monthly uncapped commission opportunity
• Competitive pay and incentive program
• We promote from within! Grow your career with Revenue Enterprises
• Work from home opportunity with modified in-office work options available for those who like the "office" setting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED