Healthcare Call Center Representative - Bilingual Preferred

Village Care • New York, NY

1d • Hybrid

About The Position

VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team.

Requirements

• 3+ years of experience in a related healthcare call center or service environment
• High school diploma required
• Must reside in NY, NJ or CT

Nice To Haves

• Associates degree strongly preferred
• Bilingual preferred

Responsibilities

• Handling incoming telephone calls and answering questions for members and providers
• Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care.
• Data entry for authorizations under the direction of the Care Management Supervisor.
• Arrange appointments with physicians and other health care provider services.
• Assist members in selection of participating providers that will help them improve the quality and outcomes of care.

Benefits

• PTO package
• 10 Paid Holidays
• Personal and Sick time
• Medical/Dental/Vision
• HRA/FSA
• Education Reimbursement
• Retirement Savings 403(b)
• Life & Disability
• Commuter Benefits
• Paid Family Leave
• Additional Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED