Call Center Representative (Bilingual)

Chadwell Supply • Tampa, FL

1d • Hybrid

About The Position

Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Call Center Representative! The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

Requirements

• Be a minimum of 18 years of age.
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
• Bilingual (Spanish/English) is required.
• Be able to perform data entry in a computer and extract information on orders and accounts.
• Have strong process analysis and improvement skills.
• Have ability to multi-task with frequent interruptions.
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
• High School Diploma or equivalent education required; some college recommended.
• Average computer literacy and experience required.

Responsibilities

• Answer inbound calls from specified queues and process quotes, orders, and returns.
• Accurately process all credit card authorizations, returns, request for histories, and reports.
• Work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.
• Process stock orders, quotes, and returns accurately.
• Work quickly to provide substitutes for items placed on backorder if requested.
• Process Credit Card Authorizations on open orders.
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
• Answer the phone with a clear friendly tone.
• Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
• Acknowledge and answer all emails as they arrive.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Remain logged into queues during business hours.

Benefits

• Competitive Hourly Wage of $18.00/ hour!
• Full Time, Monday-Friday, 9:00am-6:00pm
• Guaranteed 40 hours per week
• hybrid opportunities available upon completion of training
• no weekends!
• medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.
• Complimentary gym access, meal prep services and more!
• Employee Discount Program!
• Long-term Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees