Bilingual Call Center Representative/Member Advocate

Healthcare Financial, Inc.•Quincy, MA

13h•Hybrid

About The Position

At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so.

Requirements

Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences.
Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections.
Persuasive & Solution: Oriented – Identifies pain points and positions solutions that meet member needs.
Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems.
Associate degree or equivalent work experience.
2+ years of call center experience handling high call volumes.
Strong computer skills, including MS Office and web-based applications.
Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply.
Full-Time Hours (40 hrs./week) Monday – Friday.
Variable Shifts: 11 am -7 pm or 12-8 pm.

Responsibilities

Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs.
Educate members and their family on applicable Medicare programs and the importance of applying for the programs.
Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable.