Bilingual Call Center Representative

Penske Automotive Group • West Palm Beach, FL

1d • Onsite

About The Position

Penske Automotive Group is seeking a Bilingual Call Center Representative fluent in Spanish and English to join their Business Development Center (BDC). This role involves handling outbound service calls for the company's dealerships in Florida. No prior experience is required as comprehensive training will be provided to ensure success. This is an opportunity to kick-start a career with a Fortune 500 company.

Requirements

• Bilingual in Spanish and English
• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Excellent communication, interpersonal and organizational skills, with the ability to effectively communicate with customers via face-to-face, phone, or other means
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to perform basic mathematical calculations (add, subtract, multiply, divide, compute rate, ratio, percent, discounts, interest, commissions, proportions, and percentages) and interpret bar graphs
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, including detailed but uninvolved instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization
• Possess a valid driver's license and have a good driving record
• High school diploma or the equivalent and one year related experience; or equivalent combination of education and experience

Nice To Haves

• Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Answer incoming service calls
• Record and relay basic vehicle information
• Offer price quote ranges for services requested
• Schedule appointments
• Answer basic maintenance questions
• Make outbound confirmation calls
• Connect customers with service advisors

Benefits

• Hourly rate plus the opportunity to earn extra in performance-based bonuses
• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For"
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests
• Values-driven culture built on integrity, professionalism, excellence and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees