Bilingual Call Center Representative

Beltone New England • Warwick, RI

6d • Onsite

About The Position

Join our small, close-knit team in Warwick, RI for a full-time opportunity as a Bilingual Call Center Representative. This role is situated in the heart of our home office, working alongside other departments that support Beltone. Our Call Center Team is comprised of under 10 individuals in a diverse, positive, hard-working, and fun environment where each person's contribution is valued. You will receive daily support from your manager and teammates, and have a dedicated desk space for comfort and productivity. Beltone was founded on the principle of helping others and has been a trusted name in hearing care since 1940, believing that everyone deserves the possibility of an improved life through better hearing.

Requirements

• Must be able to fluently read, write, and speak both English and Spanish.
• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral: Ability to communicate effectively with others using the spoken word.
• Customer-oriented: Ability to take care of the customers’ needs while following company procedures and policies.
• Enthusiastic: Ability to bring energy to the performance of a task.
• Friendly: Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
• Interpersonal: Ability to get along well with a variety of personalities and individuals.
• Patience: Ability to act calmly under stress and strain and not being hasty or impetuous.
• Self-motivated: Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Tactful: Ability to show consideration for and maintain good relations with patients and team members.
• Tolerance: Ability to work successfully with a variety of people without making judgments.

Responsibilities

• Answer incoming calls and schedule appointments in the computer system from various marketing pieces, using a pre-approved script.
• Handle various types of incoming calls including appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals, and transfers to other Beltone offices.
• Capture accurate patient contact information, including confidential patient information and applicable notes such as insurance type and any hearing difficulties, for entry into the computer system.
• Use Google Maps to provide directions to local Beltone offices.
• Read through marketing materials monthly to stay familiar with current offerings.
• Track outcomes of all calls daily for submission to the Call Center Manager.
• Adhere to HIPAA guidelines for patient privacy.

Benefits

• Monthly Bonus Plan up to $300+
• 401(k) with a 4% match after 1 year
• Health, Dental and Vision Insurance
• FSA
• Life insurance
• Short- and Long-Term Disability
• AFLAC
• 9 Paid Holidays Off
• Up to 10 Days of Paid Time Off
• Paid Birthday Day Off
• Pet Bereavement
• Employee Discount
• No required weekends or mandatory overtime
• Paid Job training – 2-week thorough training schedule
• Employee Assistance Program (EAP)
• Paid lunch break, as well as up to two additional 15-minute breaks each day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed