Bilingual Call Center Representative- eMSR
About The Position
The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.
Requirements
- High school diploma or GED equivalent
- Strong knowledge of language and cultural differences amongst Spanish-speaking countries
- 12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit Union
- Pass Teller training and MSR training with 85% or better
- Knowledge of credit union products, services and policies
- Ability to perform minor math calculations
- Ability to organize time effectively
- Ability to communicate effectively and professionally with members and the public through phone and e-channels
- Ability to work independently and efficiently
- Ability to pay attention to details, be proficient and accurate
- Ability to be flexible and handle more than one task at a time
Responsibilities
- Answering all incoming calls and electronic communications.
- Providing information and member support concerning the credit union and its products and services to members and employees.
- Offering share and loan products to create member loyalty.
- Educating and empowering members to utilize e-services.
- Filling in as a Teller at other branches as needed.
- Attending outside classes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
