Call Center Representative- Bilingual
About The Position
Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change. CAHN offers comprehensive primary care, dental services, and behavioral health support, ensuring every individual receives the quality care they deserve—regardless of background or circumstance. Our Mission: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network.
Requirements
- High school diploma, GED, or equivalent required.
- One to three years of progressive customer service experience.
- Bilingual speaking and listening proficiency in a healthcare setting.
- Basic office skills, including typing, faxing, scanning, and professional telephone etiquette.
Nice To Haves
- Experience in a call center and/or medical office strongly preferred.
- Familiarity with eClinicalWorks is a plus.
- Associate or bachelor’s degree in healthcare administration, business, or related field preferred.
- Experience in a healthcare setting, preferably in an FQHC or community health center, is strongly preferred.
- Working knowledge of EHR systems (e.g., eClinicalWorks, NextGen, Epic) is a plus.
- Bilingual (English/Spanish or other language commonly spoken by patient population) preferred.
Responsibilities
- Answer phone calls and respond to online appointment requests in both English and Spanish.
- Accurately schedule patient appointments for all providers and locations, using knowledge of provider specialties, schedules, and insurance requirements.
- Enter or verify personal, demographic, and billing information for new and established patients.
- Obtain and confirm identification, insurance, and income information as needed.
- Coordinate transportation requests in collaboration with the Transportation Department.
- Identify and resolve patient issues using eClinicalWorks and communicate with CAHN staff when necessary.
- Educate patients on the importance of making and keeping appointments.
- Provide general educational information to patients as appropriate.
- Recognize, document, and report trends in patient calls to the supervisor.
- Update patient information in the Electronic Health Record (eClinicalWorks).
- Perform administrative duties and related tasks as assigned by management.
- Adhere to all CAHN standards, guidelines, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Secondary Gap Insurance
- Prescription Drug Plan
- Supplemental Policies through Colonial Life
- 401(k) Retirement Plan with up to 3% Company Match
- Employer‑Sponsored Short‑Term Disability
- Employer‑Paid Life and AD&D Insurance
- Paid Time Off (PTO) accrued beginning Day 1
- Self‑Care Floating Holidays
- 8.5 Paid Holidays
- Employee Assistance Program (EAP)
- Public Service Loan Forgiveness (PSLF) eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
