Bilingual Call Center Representative

TEKsystems • Houston, TX

4d • $22 - $24 • Onsite

About The Position

As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life.

Requirements

• Customer service
• Bilingual
• Spanish
• Korean
• spanish fluency
• spanish bilingual
• Call center
• Health insurance
• healthcare
• microsoft office
• bachelors degree

Responsibilities

• Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
• Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members needs while collaborating with internal teams to ensure full resolution.
• Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.
• Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.
• Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
• Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.

Benefits

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation or Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level