Bilingual Call Center Representative

EXL•United States,

1d•$15 - $25•Remote

About The Position

Ready to make a difference while working from home? Looking for a company that values your voice, your ideas, and your growth? EXL Health is searching for energetic, customer-focused team players who are passionate about helping others. If you love problem-solving, thrive on providing top-notch service, and want to be part of a fast-growing team, this is the role for you! As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers — delivering an exceptional experience every time. At EXL Health, you’ll do meaningful work that impacts real people’s lives — all while advancing your own career in an innovative, fast-paced environment.

Requirements

High school diploma (college degree a plus!)
Strong communication skills — you can easily build rapport and explain complex information.
Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
Ability to learn quickly and adapt to changes with a positive attitude.
Stellar organizational skills and attention to detail.
A passion for customer service — you love helping people solve problems.

Nice To Haves

Previous call center or customer service experience.
Bilingual in English and Spanish (or other languages).
Experience in healthcare or insurance is a big plus!
Proven ability to handle multiple priorities while staying cool under pressure.

Responsibilities

Handle inbound and outbound calls with professionalism, care, and attention to detail.
Update policy information and ensure accuracy in our systems.
Stay up-to-date on products, processes, and regulations to provide the best service possible.
Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
Build strong relationships with customers by going the extra mile to support them.
Document every interaction so we can continuously improve.
Work collaboratively with your teammates to meet individual and team goals.
Share your ideas to improve processes — we want your input!