Healthcare Call Center Representative

TEKsystems • Burbank, CA

3d • Onsite

About The Position

The Call Center Representative is responsible for providing high-quality customer service to patients through inbound phone support. This role assists patients with questions related to care coordination, insurance authorizations, and appointment scheduling. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced healthcare call center environment.

Requirements

• Strong customer service and communication skills
• Experience in a call center or customer support environment
• Ability to handle high call volumes while maintaining professionalism
• Service-oriented mindset with a focus on patient experience
• Basic computer skills and ability to navigate multiple systems

Nice To Haves

• Healthcare or medical office experience
• Knowledge of HMO insurance plans
• Experience with insurance verification and patient services

Responsibilities

• Answer inbound patient calls in a professional, courteous, and timely manner
• Assist patients with inquiries regarding healthcare services, referrals, and authorizations
• Schedule appointments and coordinate care as needed
• Verify patient information and insurance eligibility
• Accurately document calls and patient interactions in systems
• Follow established call center, customer service, and compliance guidelines
• Escalate issues appropriately to ensure timely resolution and patient satisfaction

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed