Healthcare Call Center Representative

Connecticut Orthopaedic Specialists Pc•Hamden, CT

9h•Onsite

About The Position

Connecticut Orthopaedics, recognized as the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years, is seeking a part-time Call Center Representative. This position serves as the primary entry point for patients to interact with the practice, handling phone calls and appointment requests with a strong emphasis on providing exceptional customer service. Joining this team means becoming an integral part of the largest private orthopaedic practice in New England, with opportunities for career growth.

Requirements

Ability to communicate effectively and clearly across all departments and to patients
Time management on phone calls
Ability to multitask in a high call volume call center
Strong aptitude in the use of computer applications
Exceptional interpersonal skills
Capability to navigate computer applications while speaking with patient
High school diploma or equivalent required
Minimum 1 year of experience in customer service or call center environment

Responsibilities

Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
Managing appointment requests for website
Registering patient into practice management system
Navigating provider schedules to schedule new or follow-up appointments
Knowledge of scheduling rules meeting provider team expectations
Operation of computer and its applications to meet job expectations
Performs other duties as assigned by their supervisor