Healthcare Call Center Representative - H&V

BHS • Lexington, KY

2d • Onsite

About The Position

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join their team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504. This role involves working in a fast-paced call center environment, handling both incoming and outbound calls professionally. The representative will be responsible for scheduling appointments electronically for new and established patients, collecting and inputting information into the electronic EHR while maintaining a high degree of accuracy. They will also independently resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications, and insurance verifications, and index medical records according to defined processes. The position requires demonstrating the highest level of commitment, compassion, and customer service, along with excellent verbal and written communication skills, strong telephone etiquette, and the ability to maintain composure under stress. Excellent attendance, punctuality, and the ability to meet and maintain established metrics are crucial for success. Baptist Health, founded in 1924, is a full-spectrum health system dedicated to improving community health, with 10 hospitals and over 470 points of care, employing more than 24,000 people. They are an Equal Employment Opportunity employer and encourage diversity.

Requirements

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must be able to successfully pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Responsibilities

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED