Healthcare Call Center Representative - H&V

BHS • Lexington, KY

11d • Onsite

About The Position

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504. This role operates in a fast-paced call center environment, handling incoming calls promptly and making outbound calls professionally and courteously. The representative will be responsible for electronically scheduling appointments for new and established patients, collecting and inputting information into our electronic EHR with a high degree of accuracy. Additionally, they will independently resolve patient and provider questions regarding referrals, pre-authorizations/pre-certifications, and insurance verifications, and index medical records according to defined processes. A strong commitment to compassion and customer service for all patients, providers, and team members is essential. Excellent verbal and written communication skills are required, with the ability to convey information clearly, concisely, and with proper grammar. Strong telephone communication and etiquette skills, along with the ability to maintain composure under stress and a helpful disposition, are crucial. Excellent attendance, punctuality, and the ability to meet and maintain established metrics are vital for success in this role.

Requirements

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must be able to successfully pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics.

Nice To Haves

• Ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Strong telephone communication and etiquette skills.

Responsibilities

• Accepts incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients.
• Collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Maintains composure during moments of stress and maintains a helpful disposition at all times.
• Maintains excellent attendance and punctuality.
• Meets and maintains established metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED