Healthcare Call Center Representative
Connecticut Orthopaedic Specialists Pc•Hamden, CT
•Onsite
About The Position
Connecticut Orthopaedics is looking for a full-time Call Center Representative to join their exceptional care team. This role is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service.
Requirements
- High school diploma or equivalent required
- Minimum 1 year of experience in customer service or call center environment
- Ability to communicate effectively and clearly across all departments and to patients
- Time management on phone calls
- Ability to multitask in a high call volume call center
- Strong aptitude in the use of computer applications
- Exceptional interpersonal skills
- Capability to navigate computer applications while speaking with patient
Responsibilities
- Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
- Managing appointment requests for website
- Registering patient into practice management system
- Navigating provider schedules to schedule new or follow-up appointments
- Knowledge of scheduling rules meeting provider team expectations
- Operation of computer and its applications to meet job expectations
- Performs other duties as assigned by their supervisor
Benefits
- Competitive salary
- 401(k) contributions
- company-paid life insurance
- Generous PTO
- paid holidays
- Access to training and development opportunities
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
