Healthcare Call Center Representative

Connecticut Orthopaedic Specialists Pc • Hamden, CT

7d • Onsite

About The Position

Connecticut Orthopaedics is looking for a part-time Call Center Representative to join their exceptional care team. This role is the entry point for patients to engage with the practice and request information or an appointment. The primary focus is on managing phone calls and appointment requests to meet patient objectives while providing exceptional customer service. The company is the largest private orthopaedic practice in New England and has been recognized as the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years.

Requirements

• High school diploma or equivalent required
• Minimum 1 year of experience in customer service or call center environment
• Ability to communicate effectively and clearly across all departments and to patients
• Time management on phone calls
• Ability to multitask in a high call volume call center
• Strong aptitude in the use of computer applications
• Exceptional interpersonal skills
• Capability to navigate computer applications while speaking with patient

Responsibilities

• Answering incoming phone calls, triaging to the appropriate party or managing the needs of the patient
• Managing appointment requests for website
• Registering patient into practice management system
• Navigating provider schedules to schedule new or follow-up appointments
• Knowledge of scheduling rules meeting provider team expectations
• Operation of computer and its applications to meet job expectations
• Performs other duties as assigned by their supervisor

Benefits

• Competitive salary
• 401(k) contributions
• Company-paid life insurance
• Generous PTO
• Paid holidays
• Access to training and development opportunities
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED