Bilingual Call Center Representative
Perdue, Brandon, Fielder, Collins and Mott L.L.P.•Lubbock, TX
•Onsite
About The Position
Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is a law firm providing collection services and related legal representation to government entities. The firm is seeking a team member for its Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. The environment is professional yet casual. The Call Center Representatives are paid a competitive wage of $15.00/hour.
Requirements
- High School diploma or equivalent (Required)
- Strong oral and written communication skills
- Proficiency in Microsoft Office, specifically Word, Excel and Outlook
- Ability to meet deadlines, work under pressure and prioritize tasks
- Strict attention to detail
- Ability to work independently
- Strong proficiency at multi-tasking
- Punctuality and dependability
Nice To Haves
- Previous Office Experience
- Experience in a law office, collections environment or tax office
- Experience in customer service
- Some college
- Decision-making skills
- Conflict Resolution skills
- Ability to work under pressure
- Adaptability and Teamwork
Responsibilities
- Receive high volume of inbound phone calls
- Make outbound calls to account owners
- Track correspondence sent, received or requiring further action in account management system
- Research owner contact information as needed
- Meet daily, weekly and monthly production objectives
- Be accountable for call quality, attendance, and adherence to work schedule results
Benefits
- On the job training
- Annual performance reviews
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
