Healthcare Advocate, Bilingual | Onsite: San Antonio

Carenet Health•San Antonio, TX

8h•Onsite

About The Position

The Bilingual Healthcare Advocate serves as the frontline of Carenet’s member and patient experience. The role handles healthcare support interactions with accuracy, empathy, and compliance to improve access to care, strengthen member satisfaction, and reinforce trust in Carenet’s services. By following service expectations and regulatory and client requirements, the advocate supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement through accurate documentation, early identification of issues, and participation in coaching and quality programs. The position is onsite in San Antonio and pays $16.50 per hour. The stated start date is 11/13/2026. Assessments may be required before an applicant can move forward, and applicants must complete them independently. Applications must be submitted directly through Carenet Health’s official career portal; resumes from external staffing agencies or recruiters are not being accepted. Carenet Health is an Equal Opportunity Employer committed to an inclusive environment.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills and a patient- and service-focused mindset.
Ability to consistently follow structured processes, scripts, and compliance requirements.
Basic computer literacy and ability to navigate multiple systems simultaneously.
Strong attention to detail and ability to accurately document information.
Ability to handle sensitive information with professionalism and discretion.
Willingness to learn healthcare terminology, systems, and workflows.
Ability to perform effectively in a fast-paced, metrics-driven environment.

Nice To Haves

College coursework preferred.
Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred.

Responsibilities

Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
Provide accurate information and guidance while demonstrating empathy and professionalism.
Follow approved scripts, workflows, and escalation procedures.
Document member or patient interactions accurately and completely in required systems.
Identify and escalate issues that require additional support or resolution.
Maintain adherence to schedules, attendance policies, and break requirements.
Participate in coaching sessions, quality reviews, and team meetings.
Support operational initiatives aimed at improving service quality and member experience.
Stay current on healthcare processes, systems, and compliance requirements.
Maintain confidentiality of sensitive member and organizational information.