Healthcare Advocate | Onsite: San Antonio

Carenet Health•San Antonio, TX

4d•Onsite

About The Position

The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience. The role handles healthcare support interactions with accuracy, empathy, and compliance, helping improve access to care, strengthen member satisfaction, and reinforce trust in Carenet’s services. By meeting service expectations and following regulatory and client requirements, the Healthcare Advocate supports operational performance, service quality, and brand reputation. The position also contributes to continuous improvement through accurate documentation, early issue identification, and participation in coaching and quality programs. The role handles inbound and outbound calls about healthcare services, benefits, scheduling, and member support. It provides accurate information and guidance, follows approved scripts and procedures, documents interactions, escalates issues when needed, and maintains confidentiality. The role participates in coaching, quality reviews, team meetings, and operational initiatives. The position is onsite in San Antonio and offers compensation of $17.00 per hour.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and a patient- and service-focused mindset.
Ability to consistently follow structured processes, scripts, and compliance requirements.
Basic computer literacy and ability to navigate multiple systems simultaneously.
Strong attention to detail and ability to accurately document information.
Ability to handle sensitive information with professionalism and discretion.
Willingness to learn healthcare terminology, systems, and workflows.
Ability to perform effectively in a fast-paced, metrics-driven environment.

Nice To Haves

College coursework preferred.
0–2 years of experience in a call center, healthcare, or customer service environment preferred.

Responsibilities

Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
Provide accurate information and guidance while demonstrating empathy and professionalism.
Follow approved scripts, workflows, and escalation procedures.
Document member or patient interactions accurately and completely in required systems.
Identify and escalate issues that require additional support or resolution.
Maintain adherence to schedules, attendance policies, and break requirements.
Participate in coaching sessions, quality reviews, and team meetings.
Support operational initiatives aimed at improving service quality and member experience.
Stay current on healthcare processes, systems, and compliance requirements.
Maintain confidentiality of sensitive member and organizational information.