Healthcare Advocate, Bilingual | Onsite: San Antonio
About The Position
The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, handling interactions with accuracy, empathy, and compliance. The role supports access to care, member satisfaction, operational performance, service quality, and the organization’s brand reputation. It also contributes to continuous improvement through accurate documentation, early identification of issues, and participation in coaching and quality programs. The position is onsite in San Antonio and pays $17.50 per hour. It is hiring immediately, with a stated start date of October 30, 2026. The role requires handling healthcare-related member and patient support interactions while following service expectations, regulatory and client requirements, approved workflows, and confidentiality standards.
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills and a patient- and service-focused mindset.
- Ability to consistently follow structured processes, scripts, and compliance requirements.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Strong attention to detail and ability to document information accurately.
- Ability to handle sensitive information with professionalism and discretion.
- Willingness to learn healthcare terminology, systems, and workflows.
- Ability to perform effectively in a fast-paced, metrics-driven environment.
Nice To Haves
- College coursework preferred.
- 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
Responsibilities
- Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
- Provide accurate information and guidance with empathy and professionalism.
- Follow approved scripts, workflows, and escalation procedures.
- Document member or patient interactions accurately and completely in required systems.
- Identify and escalate issues requiring additional support or resolution.
- Maintain adherence to schedules, attendance policies, and break requirements.
- Participate in coaching sessions, quality reviews, and team meetings.
- Support operational initiatives aimed at improving service quality and member experience.
- Stay current on healthcare processes, systems, and compliance requirements.
- Maintain confidentiality of sensitive member and organizational information.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Flexible spending accounts
- Employee wellness programs
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
