Healthcare Advocate, Bilingual | Onsite: San Antonio
About The Position
The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, handling interactions with accuracy, empathy, and compliance. The role supports access to care, member satisfaction, and trust in Carenet’s services while contributing to operational performance, service quality, and brand reputation. It also supports continuous improvement through accurate documentation, early issue identification, and participation in coaching and quality programs. This is a bilingual role based onsite in San Antonio. The listed wage is $17.50 per hour. The position is scheduled to start on November 6, 2026.
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills and a patient- and service-focused mindset.
- Ability to consistently follow structured processes, scripts, and compliance requirements.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Strong attention to detail and ability to accurately document information.
- Ability to handle sensitive information with professionalism and discretion.
- Willingness to learn healthcare terminology, systems, and workflows.
- Ability to perform effectively in a fast-paced, metrics-driven environment.
Nice To Haves
- College coursework preferred.
- 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
Responsibilities
- Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
- Provide accurate information and guidance while demonstrating empathy and professionalism.
- Follow approved scripts, workflows, and escalation procedures.
- Document member or patient interactions accurately and completely in required systems.
- Identify and escalate issues that require additional support or resolution.
- Maintain adherence to schedules, attendance policies, and break requirements.
- Participate in coaching sessions, quality reviews, and team meetings.
- Support operational initiatives aimed at improving service quality and member experience.
- Stay current on healthcare processes, systems, and compliance requirements.
- Maintain confidentiality of sensitive member and organizational information.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
