Healthcare Advocate, Bilingual | Onsite: San Antonio
About The Position
The Healthcare Advocate is the frontline of Carenet’s member and patient experience. The role handles healthcare-related interactions with accuracy, empathy, and compliance, helping improve access to care, member satisfaction, and trust in Carenet’s services. The Healthcare Advocate follows service expectations and regulatory and client requirements while supporting operational performance, service quality, and brand reputation. The position also contributes to continuous improvement through accurate documentation, early issue identification, and participation in coaching and quality programs.
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills and a patient- and service-focused mindset.
- Ability to consistently follow structured processes, scripts, and compliance requirements.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Strong attention to detail and ability to accurately document information.
- Ability to handle sensitive information with professionalism and discretion.
- Willingness to learn healthcare terminology, systems, and workflows.
- Ability to perform effectively in a fast-paced, metrics-driven environment.
Nice To Haves
- College coursework preferred.
- 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
- Bilingual ability.
Responsibilities
- Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
- Provide accurate information and guidance with empathy and professionalism.
- Follow approved scripts, workflows, and escalation procedures.
- Document member or patient interactions accurately and completely in required systems.
- Identify and escalate issues requiring additional support or resolution.
- Maintain adherence to schedules, attendance policies, and break requirements.
- Participate in coaching sessions, quality reviews, and team meetings.
- Support operational initiatives aimed at improving service quality and member experience.
- Stay current on healthcare processes, systems, and compliance requirements.
- Maintain confidentiality of sensitive member and organizational information.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
