Healthcare Advocate | Onsite: San Antonio

Carenet Health•San Antonio, TX

6d•Onsite

About The Position

The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, handling interactions with accuracy, empathy, and compliance. The role supports access to care, member satisfaction, operational performance, service quality, and Carenet’s brand reputation. It also contributes to continuous improvement through accurate documentation, early identification of issues, and participation in coaching and quality programs. The position handles inbound and outbound healthcare-related calls, including questions about services, benefits, scheduling, and member support. The Healthcare Advocate provides guidance, follows approved scripts and workflows, documents interactions, escalates issues when needed, and maintains confidentiality of sensitive information. The role requires adherence to schedules and policies, participation in team and quality activities, and staying current on relevant healthcare processes, systems, and compliance requirements. The position is onsite in San Antonio and pays $17.00 per hour. The listed start date is November 6, 2026. Assessments may be required and must be completed independently. Carenet Health is an Equal Opportunity Employer and does not accept applications for this position through external staffing agencies or recruiters; applicants should apply through its official career portal.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and a patient- and service-focused mindset.
Ability to consistently follow structured processes, scripts, and compliance requirements.
Basic computer literacy and ability to navigate multiple systems simultaneously.
Strong attention to detail and ability to document information accurately.
Ability to handle sensitive information with professionalism and discretion.
Willingness to learn healthcare terminology, systems, and workflows.
Ability to perform effectively in a fast-paced, metrics-driven environment.

Nice To Haves

College coursework preferred.
0–2 years of experience in a call center, healthcare, or customer service environment preferred.

Responsibilities

Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
Provide accurate information and guidance with empathy and professionalism.
Follow approved scripts, workflows, and escalation procedures.
Document member or patient interactions accurately and completely in required systems.
Identify and escalate issues requiring additional support or resolution.
Maintain adherence to schedules, attendance policies, and break requirements.
Participate in coaching sessions, quality reviews, and team meetings.
Support operational initiatives aimed at improving service quality and member experience.
Stay current on healthcare processes, systems, and compliance requirements.
Maintain confidentiality of sensitive member and organizational information.