Healthcare Advocate, Bilingual | Onsite: San Antonio

Carenet Health•San Antonio, TX

2d•Onsite

About The Position

The Healthcare Advocate is the frontline of Carenet’s member and patient experience. The role ensures interactions are handled accurately, empathetically, and in compliance with regulatory and client requirements. It supports access to care, member satisfaction, trust in Carenet’s services, operational performance, service quality, and brand reputation. The position also contributes to continuous improvement through accurate documentation, early identification of issues, and participation in coaching and quality programs. The role handles inbound and outbound calls about healthcare services, benefits, scheduling, and member support. The Bilingual Healthcare Advocate wage is $17.50 per hour. The position is onsite in San Antonio and is scheduled to start on November 30, 2026.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and a patient- and service-focused mindset.
Ability to follow structured processes, scripts, and compliance requirements consistently.
Basic computer literacy and ability to navigate multiple systems simultaneously.
Strong attention to detail and ability to accurately document information.
Ability to handle sensitive information with professionalism and discretion.
Willingness to learn healthcare terminology, systems, and workflows.
Ability to perform effectively in a fast-paced, metrics-driven environment.

Nice To Haves

College coursework.
0–2 years of experience in a call center, healthcare, or customer service environment.

Responsibilities

Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
Provide accurate information and guidance while demonstrating empathy and professionalism.
Follow approved scripts, workflows, and escalation procedures.
Document member or patient interactions accurately and completely in required systems.
Identify and escalate issues that require additional support or resolution.
Maintain adherence to schedules, attendance policies, and break requirements.
Participate in coaching sessions, quality reviews, and team meetings.
Support operational initiatives aimed at improving service quality and member experience.
Stay current on healthcare processes, systems, and compliance requirements.
Maintain confidentiality of sensitive member and organizational information.