PART-TIME | Healthcare Advocate, Bilingual | Onsite: San Antonio, TX
About The Position
The Bilingual Healthcare Advocate is the frontline of Carenet’s member and patient experience. The role handles healthcare-support interactions with accuracy, empathy, and compliance, helping improve access to care, member satisfaction, and trust in Carenet’s services. By following service expectations and regulatory and client requirements, the advocate supports operational performance, service quality, and the company’s brand reputation. The role also supports continuous improvement through accurate documentation, early identification of issues, and participation in coaching and quality programs. This is a part-time, onsite position in San Antonio, Texas. The schedule is weekdays from 5 p.m. to 10 p.m., with weekend shifts of eight hours scheduled within 10 a.m. to 10 p.m. The start date is November 6, 2026. Compensation is $17.50 per hour. Assessments may be required and must be completed independently. Applicants should apply through Carenet Health’s official career portal; resumes from external staffing agencies or recruiters are not accepted.
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills and a patient- and service-focused mindset.
- Ability to consistently follow structured processes, scripts, and compliance requirements.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Strong attention to detail and ability to document information accurately.
- Ability to handle sensitive information professionally and discreetly.
- Willingness to learn healthcare terminology, systems, and workflows.
- Ability to perform effectively in a fast-paced, metrics-driven environment.
Nice To Haves
- College coursework preferred.
- 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
Responsibilities
- Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
- Provide accurate information and guidance with empathy and professionalism.
- Follow approved scripts, workflows, and escalation procedures.
- Document member or patient interactions accurately and completely in required systems.
- Identify and escalate issues requiring additional support or resolution.
- Adhere to schedules, attendance policies, and break requirements.
- Participate in coaching sessions, quality reviews, and team meetings.
- Support operational initiatives to improve service quality and member experience.
- Stay current on healthcare processes, systems, and compliance requirements.
- Maintain confidentiality of sensitive member and organizational information.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
