Healthcare Accounts Receivable Team Lead

Alteva RCM•New York, NY

1d•$70,000 - $90,000

About The Position

The Team Lead Insurance Follow-Up & Collections supports financial performance by ensuring timely and accurate resolution of healthcare accounts. This hands-on revenue cycle role balances follow-up on complex and high-priority accounts with day-to-day team support, coaching, training, performance monitoring, and escalation management. The Team Lead helps maintain high-quality client outcomes and fosters a collaborative team environment focused on accountability, compliance, and results. The role maintains a reduced individual workload of approximately 30% while supporting team operations and performance.

Requirements

High school diploma or equivalent.
2–5 years of experience in physician collections, A/R follow-up, and denial management.
Advanced knowledge of CPT and ICD-10 coding, billing guidelines, and payer requirements.
Ability to manage complex accounts and escalations.
Strong analytical skills and ability to interpret reports and identify trends.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Excellent communication and interpersonal skills, with a focus on coaching and team development.
Ability to prioritize, delegate, and manage multiple responsibilities effectively.
In-depth knowledge of HIPAA regulations and healthcare privacy laws, with consistent compliance.
Strong leadership presence and ability to motivate and hold team members accountable.
Detail-oriented, with strong organizational and problem-solving skills.
Ability to balance individual contributor responsibilities with leadership duties.

Nice To Haves

Associate’s or Bachelor’s degree.
Prior experience in a lead, mentoring, or supervisory capacity.
Reporting experience.

Responsibilities

Oversee daily team operations to ensure timely and accurate insurance follow-up and collections activities.
Maintain an individual workload of approximately 30%, focused on complex and high-priority accounts.
Serve as the primary point of contact for team members, providing real-time support, answering questions, and resolving workflow challenges.
Ensure accounts are worked appropriately and maintained in a clean, compliant status.
Conduct regular one-on-one meetings to review performance, address challenges, and provide feedback.
Provide ongoing coaching, training, and development to improve team knowledge, productivity, and quality.
Review and analyze basic A/R and productivity reports to identify gaps and opportunities.
Escalate systemic issues, payer concerns, and operational risks to management, and recommend actionable solutions.
Assist with onboarding and training new hires.
Support Managers in executing targeted account A/R projects.
Foster a collaborative and accountable team environment focused on departmental goals.