Health Unit Coordinator – Med/Surg & Observation

Cleveland Clinic • Grosse Pointe, MI

6d • Onsite

About The Position

The Health Unit Coordinator at Cleveland Clinic South Pointe Hospital supports the Medical-Surgical and Observation unit by providing customer service to patients, families, and visitors and helping maintain efficient department operations. The 41-bed unit includes a 19-bed Medical-Surgical area and a 22-bed Observation area. The Medical-Surgical area cares for patients with conditions including pneumonia, congestive heart failure, infectious diseases, asthma, and COPD exacerbations. The Observation area serves adults needing expedited evaluation and close monitoring, generally for less than 24 hours.

This caregiver works weekend nights from 7:00 p.m. to 7:30 a.m., with every other weekend and holiday requirements. The role involves welcoming and orienting newly admitted and transferred patients, responding to call lights, assisting with admissions, transfers, and discharges, helping patients and families find their way and locate resources, maintaining patient records, and supporting unit clerical operations and equipment troubleshooting.

Requirements

• High school diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training, or equivalent coursework.
• Ability to meet the stated physical requirements, including frequent data entry, standing, and walking for extensive periods.
• Follow standard precautions and use personal protective equipment as required.
• Comply with the influenza prevention program by obtaining an annual vaccination or an approved exemption.

Nice To Haves

• College degree.
• Microsoft Office experience.

Responsibilities

• Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers, and discharges.
• Help patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions.
• Help troubleshoot equipment failures involving the call system, portable phones, WOWs, and other unit devices.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED