Health Unit Clerk - Med/Surg
About The Position
The Health Unit Clerk works on Cleveland Clinic Akron General’s 3100 Unit, a 16-bed cardiac telemetry and medical/surgical unit. The unit cares for patients with a range of needs, including extensive assistance with activities of daily living, high fall risk, pneumonia, failure to thrive, weakness, confusion, sepsis, PEG care, central lines, antibiotic therapies, blood transfusions, IV push and cardiac drip titration medications, and tracheostomies. The unit also focuses on IV push, limited cardiac drips, and chest pain testing and monitoring. The clerk welcomes newly admitted and transferred patients, supports a healing environment, and coordinates communication among visitors, families, patients, and healthcare staff. The role contributes to patient experience and unit operations and offers opportunities for professional development. The schedule is days, 7:00 a.m. to 3:30 p.m., with weekend and holiday requirements.
Requirements
- High school diploma or GED.
- One year of experience in a customer service-related role.
- Prior job experience with typing or computer training, or equivalent coursework.
Nice To Haves
- Microsoft Office experience.
Responsibilities
- Perform administrative and clerical duties.
- Greet and welcome newly admitted and transferred patients to the unit in person.
- Respond to patient call lights and facilitate appropriate follow-through.
- Make rounds on patients throughout their hospital stay.
- Communicate and facilitate communication among patients, families, other departments, and healthcare team members regarding patient care.
- Assist with processing patient admissions, transfers, and discharges.
- Provide concierge assistance, including wayfinding and directing patients and families to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Troubleshoot equipment such as the call system, portable phones, WOWs, and other unit devices.
- Keep nursing stations clean and organized.
- Complete mandatory education and training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
