PRN Health Unit Clerk - Med/Surg
About The Position
Cleveland Clinic Akron General is hiring a PRN Health Unit Clerk for its 3100 Medical Surgical Unit, a 16-bed cardiac telemetry and medical-surgical unit. The unit cares for patients requiring extensive activities-of-daily-living assistance and patients with conditions and needs including high fall risk, pneumonia, failure to thrive, weakness, confusion, sepsis, PEG care, central lines, antibiotic therapies, blood transfusions, IV push and cardiac drip titration medications, tracheostomies, and chest pain testing and monitoring. Some patients transfer from the MICU or SICU, and the unit occasionally cares for neuro overflow patients. The Health Unit Clerk welcomes newly admitted and transferred patients, helps create a supportive environment, and coordinates communication among patients, visitors, families, and healthcare staff. The position supports patient experience and unit operations through administrative and clerical work, patient assistance, and coordination of admissions, transfers, and discharges. The role also offers opportunities for professional development. The caregiver works varying days and evenings, with listed shifts of 7:00 a.m.–3:30 p.m. or 3:00 p.m.–11:30 p.m. The posting also lists night and weekend shifts.
Requirements
- High school diploma or GED.
- One year of experience in a customer service-related role.
- Prior job experience with typing, computer training, or equivalent coursework.
Nice To Haves
- Microsoft Office experience.
Responsibilities
- Perform administrative and clerical duties.
- Greet and welcome newly admitted and transferred patients to the unit in person.
- Respond to patient call lights and help ensure appropriate follow-through.
- Make rounds on patients throughout their hospital stay.
- Communicate with patients, families, other departments, and healthcare team members about patient care, and facilitate communication among them.
- Assist with processing patient admissions, transfers, and discharges.
- Provide concierge assistance to patients and families, including wayfinding and directing them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Troubleshoot equipment such as the call system, portable phones, WOWs, and other unit devices.
- Keep nursing stations clean and organized.
- Complete mandatory education and training.
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What This Job Offers
Education Level
High school or GED
