HSS I (Medical Assistant) (Fulton, Fresno)
About The Position
The Health Services Specialist I provides direct services in health-center areas, including sexual and reproductive health and abortion care as appropriate to the scope of services. The role provides patients with accurate information about Planned Parenthood services, contraception options, and funding sources; screens and documents financial, medical, and social histories; contributes to productivity goals; follows patient-care standards; demonstrates organizational customer-service standards and workplace values; and solicits patient donations according to guidelines. Front-office responsibilities include communicating about services, payments, and appointments; providing paperwork and gathering payment and insurance information; entering patient information into the Electronic Practice Management System (EPM); scheduling appointments and providing referrals; contacting insurers about benefits and authorizations; posting and verifying charges; running end-of-day reports; completing billing work and corrections; scanning documents into patient charts; resolving billing issues; and preparing charts and confirming appointments. Back-office and laboratory duties include performing moderately complex testing, including pregnancy and STI/HIV testing using blood and urine samples, phlebotomy, and venipuncture; preparing samples for transfer and maintaining lab logs and reports; completing lab controls; checking refrigerator temperatures; cleaning instruments, rooms, lab areas, and the autoclave as assigned; preparing patients and examination rooms; assisting during examinations; and providing pregnancy testing, information, referrals, and follow-up scheduling. This is a full-time, 40-hour-per-week position at the Fulton Health Center in Fresno, California. The employee may be required to work at nearby PPMM locations and to work nights and weekends as needed.
Requirements
- High school diploma or General Education Diploma (GED).
- Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
- General knowledge of Windows-based computer applications and willingness to learn new computer skills.
- Ability to work in a busy environment and handle multiple tasks simultaneously while maintaining accuracy, attention to detail, and respect for patients and staff.
- Ability to work at nearby PPMM locations as needed.
- Ability to work nights and weekends as required.
Responsibilities
- Provide direct services in health-center areas, including sexual and reproductive health and abortion care as appropriate to the scope of services.
- Provide patients with accurate information about Planned Parenthood services, contraception options, and funding sources.
- Contribute to health-center productivity goals and follow patient-care standards, customer-service standards, workplace values, and service standards.
- Screen and accurately document patients' financial, medical, and social histories.
- Solicit patient donations and contributions according to PPMM guidelines.
- Communicate professionally and accurately about services, payment, and appointment scheduling.
- Provide patient paperwork and obtain payment and insurance information for billing.
- Enter accurate patient information into the Electronic Practice Management System (EPM).
- Schedule health-center appointments, provide information and appropriate referrals, and schedule future appointments.
- Contact insurance companies to obtain benefit information and service authorizations.
- Ensure charges are accurate, post charges to EPM for all pay types, and enter all charges the same day and by close of business.
- Run end-of-day reports as directed by the Center Manager.
- Handle patient check-out, calculate and collect fees, solicit contributions, and schedule future appointments.
- Contact health-center staff and billing personnel to obtain billing information and resolve errors.
- Notify a supervisor about billing or computer software/hardware discrepancies or unusual occurrences.
- Scan patient-chart documents on the date of service and complete billing tasks and corrections within 72 hours of receipt.
- Follow PPMM financial policies and procedures.
- Prepare charts for next-day appointments and complete confirmation calls and chart preparation as needed.
- Perform moderately complex laboratory testing, including pregnancy tests, STI/HIV testing from blood and urine collection, phlebotomy, and venipuncture.
- Prepare daily patient samples for transfer to appropriate laboratories, maintain lab logs, and run daily reconciliation reports.
- Complete laboratory controls as needed and check refrigerator temperatures.
- Clean instruments, examination rooms, laboratory areas, and the autoclave as assigned.
- Prepare patients for examinations and assist in examination rooms when needed.
- Provide pregnancy testing, information, and referrals, and schedule pregnancy-testing clients for follow-up family-planning or other appropriate services.
- Prepare examination rooms with appropriate supplies and clean rooms after use.
- Work at nearby PPMM locations as needed and work nights and weekends as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
