Health Services Manager

St. Luke’s University Health Network•Bethlehem, PA

2d•Onsite

About The Position

The Health Services Manager in Community Health plans, develops, implements, and evaluates community health services, as extensions of St. Luke's hospitals, service lines, SLPG and Star Community Health with community-based partners as determined by needs and in conjunction with other leaders in the Community Health department. The Health Services Manager facilitates effective relationships across the Health Network’s entities and their departments to meet unified and collective goals for the organization, with an acute understanding of the impact of the Social Determinants of Health. This role oversees programs and initiatives including community and school-based services, the Network vision initiatives at schools, healthy living initiatives, and acts as the liaison for clinical and non-clinical initiatives in Community Health. The Manager, as a part of the Community Health team is also responsible for conducting Network-wide Community Health Needs Assessments, developing and implementing strategic plans which meet federal mandates at Network campuses.

Requirements

Bachelor’s Degree required
A minimum of 5 years’ experience in healthcare
2+ years of management and/or service line leadership experience (public health, physician practice or hospital management) preferred.

Nice To Haves

master’s degree preferred in healthcare, or public health.

Responsibilities

Manage all activities and responsibilities for Chronic Disease prevention in Community Health.
Hires, trains, schedules, and evaluates all assigned staff.
Plans, implements, and organizes the care necessary to assure patient safety and meet the needs of patients, school-based initiatives, community-based initiatives, community/school immunization initiatives, and other clinical and non-clinical services as assigned across the Network service area utilizing EPIC for referrals, tracking and reporting as necessary.
Manages the accreditation site visits for Community Health programs/ delegates responsibilities as needed for same (such as Diabetes).
Acts as the liaison between the hospital, service lines, Information Technology, Star Community Health and Community Health and other departments and entities with the community-based organizations, schools and partners.
Ensuring that vulnerable populations are included in Network initiatives.
Works in conjunction with the community and the liaisons to build relationships to ensure a positive and visible St. Luke’s presence in selected schools for clinical services initiated and provided by Community Health.
Actively seeks grants, collects and organizes grant data to monitor effectiveness of assigned initiatives and submits reports highlighting effectiveness and sustainability of programs.
Submits periodic reports to the department Vice President, as required.
Takes the lead on EPIC related initiatives and is responsible to ensure Community Health programs can be integrated into Network systems for facilitated reporting.
Pulls EPIC reporting for dashboards for Community Health clinical initiatives tracked by EPIC.
Manages and grows the St. Luke’s branded findhelp platform with internal and external partners in conjunction with the Community Health team.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Other related duties as assigned.