Manager Behavioral Health Services

Elevance Health•Rocky Hill, CT

1d•Hybrid

About The Position

The Manager Behavioral Health Services is responsible for Behavioral Health support teams within the ACCESS program and provides operational and clinical supervision to a multidisciplinary behavioral health team under the direction of the Program Director. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Candidates must reside in the state of Connecticut.

Requirements

Requires current, active, unrestricted license such as either a RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC, LMFT, or Clinical Psychologist to practice as a health professional within the scope of licensure in the state of Connecticut is required.
Master’s degree in social work, counseling, psychology or related behavioral health field or a degree in nursing and minimum of 5 years of clinical experience with facility-based and/or outpatient psychiatric and chemical dependency treatment and extensive experience in case management and telephonic coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders; or any combination of education and experience, which would provide an equivalent background.
Candidates must reside in the state of Connecticut.

Nice To Haves

Demonstrated people leadership experience supervising licensed behavioral health clinicians and interdisciplinary teams.
Experience leading behavioral health programs within a managed care, healthcare, or community behavioral health setting preferred.
Experience managing contract deliverables, operational workflows, quality improvement initiatives, and performance metrics.
Knowledge of Connecticut behavioral health systems, community resources, and provider networks.
Experience implementing new programs or operational initiatives while managing competing priorities.
Excellent written and verbal communication skills with the ability to collaborate effectively across multiple organizations and stakeholders.
Experience working with state-funded behavioral health programs or government contracts preferred.

Responsibilities

Oversees day-to-day program operations, workflow coordination, staff supervision, provider engagement activities, and implementation efforts to ensure compliance with contractual requirements and successful program delivery.
Coordinates implementation activities, supporting provider engagement, monitoring operational performance, facilitating communication among internal and external stakeholders, and ensuring timely completion of program deliverables.
Identifies and recommends revisions to policies/procedures.
Supports quality improvement activities.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.