Behavioral Services Manager

Milestone Therapy•Highland, IN

2d•$70,000 - $80,000•Onsite

About The Position

When You Manage at Milestone, You Don't Just Lead a Team, You Shape What's Possible. At Milestone Therapy, leadership isn't about titles or hierarchy, it's about showing up every day with empathy, integrity, and the courage to do the right thing, even when it's hard. As our Behavioral Services Manager, you'll do more than oversee operations. You'll help build something that actually matters, a culture where clinicians feel supported, families feel heard, and every child gets the best possible version of care. We believe kindness is a strength, accountability is an act of respect, and excellence is what happens when passionate people work together with real purpose. If you lead from the front, hold yourself to a high standard, and make everyone around you better just by showing up, we'd love to meet you!

Requirements

A Bachelor’s degree in a healthcare-related field or Business Administration (strongly preferred)
At least 3 years of experience in healthcare, applied behavior analysis, or related behavioral services, including leadership and team management.
A strong understanding of healthcare compliance, documentation, and service workflows
Comfort with technology: EMR systems, Google Workspace (Docs, Sheets, Meet), and HR/payroll tools
Emotional intelligence, clear communication, and a calm, centered leadership style
A solutions-oriented mindset and the ability to plan ahead, pivot when needed, and keep things moving
A commitment to being onsite full-time. This is a 100% onsite leadership role requiring a consistent in-person presence across locations.

Responsibilities

Guide your team with clarity and respect.
Communicate directly, kindly, and consistently — even when it’s hard.
Know when to lead from the front and when to empower others to take the reins.
Bring positive energy and professionalism to everything you do.
Inspire and support your team through regular check-ins, feedback, and growth-focused conversations.
Create a culture of accountability, encouragement, and professional pride.
Serve as a mentor and trusted leader for those you manage.
Oversee the daily operations of the Behavioral Services Department across Highland, Merrillville, and/or school-based settings as assigned, ensuring high-quality care, operational efficiency, and consistent service delivery.
Support scheduling, workload balance, and team coordination.
Ensure documentation is accurate, timely, and compliant with regulatory standards.
Implement systems to track, measure, and continuously improve service delivery.
Use data, insight, and compassion to make informed decisions and solve real problems.
Contribute to strategic planning and department structure 6 –12 months out.
Monitor budgets, team productivity, and financial targets — and make adjustments where needed.
Identify gaps, recommend solutions, and bring ideas forward with confidence.